I sat with rapt attention, listening as the person across from me told me all the things I had done to hurt her, all the reasons she didn’t trust me, the reasons our relationship – for all practical purposes – had ended. Badly, I might add.
She was a former colleague, someone who a dozen years ago had been a trusted friend. And then she wasn’t – for reasons that were unknown to me. But, there were definitely reasons.
I squirmed in my seat as she illuminated for me why we hadn’t spoken for all those years. It was one of the most intensely honest, open, and enlightening conversations I’ve ever had. Let me add: painful. The bottom line is, there are always two sides to every story — if we are willing to listen.
All too often, both in our personal and business lives, we avoid the difficult conversations. All of us have done this at some point in life. Or we continue to do it, many times over. Maybe we’re afraid of how we’ll be received, or maybe we’re even more worried about what we may hear in return. Yet in the end, we all know that ignoring the problem until it goes away is never the right answer.
“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
But I knew it was time to stop avoiding this very difficult conversation. As you know by now, if you’ve been reading my blog or receiving my newsletters for any length of time, I tend to be very open and honest in my written communication. Today is no different.
We saw each other at a mutual friend’s party — the first time in 12 years that we were together. We exchanged pleasantries and chatted for a bit. And inside, my heart was burning. I realized how much I had missed her, and that in my mind the end of our friendship had nothing to do with my getting laid off, and everything to do with something else altogether.
So how did we get here? Let’s “Tarantino” it; let’s go back to where it started.
Our kids grew up together in their early years, attending the same daycare, and we had the kind of working relationship that was open and honest, and we were a very effective team. At least, that was my story. Somewhere along the way, that relationship was forever transformed. And it wasn’t for the reasons that I thought.
“Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair. Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate and to humble.” – Yehuda Berg
My story had been that she had betrayed me. Near the end of our working relationship, she had transferred to another department within the company, and the wheels came off our friendship. Not only were we not speaking as we had in the past, but I felt as though she was actively undermining me with our colleagues. I was hurt, frustrated, and angry. And I certainly wasn’t paying attention to her feelings.
As we talked at the party, I invited her to meet me for lunch, ostensibly to reconnect. But I also had another agenda. I wanted to clear the air and understand what had happened that caused us to lose this wonderful and enriching friendship so many years earlier. Do you know that saying, “Be careful what you wish for?” I was about to get a very real insight into that one.
As we sat down to lunch, we caught up on all the easy stuff. How are the kids? What’s new in your work life? And then I asked the pressing, uncomfortable question: “What happened that caused us to drift apart all those years ago?” And she answered, in detail. Vivid, unfiltered detail. Remember the “two sides to every story” assertion above? That was about to rear its ugly head.
I tried my best not to cringe in disbelief at the picture she painted of what a self-absorbed, unhappy, and ineffective leader (and friend) I had been. And as I listened, I knew she was right. I think on some level, that’s actually the worst part of it all. She was absolutely right. I had betrayed her. I didn’t listen when she needed me. I was too caught up in my own struggles and fears to recognize that I wasn’t the only one suffering. I couldn’t see past my own problems long enough to see that she needed me. And I wasn’t there.
As I sat there and absorbed body blow after body blow, inside I knew I had to do something to make it right. I can’t change the past. But what I did in that moment would determine whether or not this friendship would have a future. So I did the only thing I could think to do. I apologized.
“Communication - the human connection - is the key to personal and career success.” – Paul J. Meyer
She was more gracious than I could have imagined. She told me, “I forgave you a long time ago. I knew you were struggling back then. I just couldn’t deal with the fact that you weren’t there to help me when I felt I needed it. You didn’t listen. You promised you would help, and you never did.”
We talked for a long time – close to two hours. We discussed all that had happened, and all that we have done since then. And it was one of the most healing conversations I’ve ever had. We not only cleared the air, but we mended a friendship that at one time we had both treasured. Now we have the opportunity to treasure it again.
As we finished lunch and made a promise to get together again, she looked at me and said, “You know, I never would have imagined it possible, but you are nowhere near the person you were back then. You’ve changed so much. I’m really proud of you.” And as her words washed over me, the only thought I could muster was, “Thank God for that!”
If you’re avoiding a difficult conversation, it’s time to meet it head on. Maybe it’s someone at work that you’ve lost touch with; maybe it’s someone in your personal life – a long lost friend or family member you haven’t spoken with. Regardless, take the time to reach out. That’s what real leaders do. Leaders face the truth, and they’re willing to LISTEN to what is being said.
The art of communication is the language of leadership.” – James Humes
You never know what might happen. You just might find a long lost friend like I did. And even if you don’t, even if it turns out that there’s no going back, it’s better than spending the rest of your life wondering, “What if?”
The lessons from these difficult conversations can transform us — personally and/or professionally. This conversation, despite the squirming and discomfort, allowed me to reconcile lessons from a dozen years prior. On many levels, it freed me from the confines of a past that was characterized by miscommunication and misunderstanding. And it redirected me down a path I never imagined — one in which an old friendship is renewed and a relationship, healed.
So screw avoidance: I’m tackling the difficult conversations with an open mind and heart. And I challenge you to do the same.
WARNING: If you are easily offended; if you are not open to reading raw, real content; if you find yourself being judgmental of people who speak truth and bare their souls in a powerful and open way; or just plain want to read “happy, happy, joy, joy” drivel… STOP reading. Right now. Yep. You’ve been warned.
For the brave souls who are good with some raw emotion and a peek “behind the curtain,” as it were, then you should read on. Time to take the mask off, and show you a bit of what my year has been like in retrospect. I am typically a very private person. I don’t write much about my life. And right now, this feels like the right thing to do.
This past year has been like living through a waking nightmare for me. In fact, as I sit here writing this, I am stunned by the body blows I absorbed this last year. To say it’s been “intense and difficult” is like saying that Donald Trump is “somewhat outspoken.” (Yeah, I just went there. I told you if you’re judgmental or offended to stop reading. Not my fault.)
At the end of last year, I lost my dad. Just when we had truly healed our relationship after years of struggle, misunderstanding, judgment, and confusion, he was gone. Shit, that hurt so bad. I miss him every day, and I’ve spent a good part of this year mourning his loss and reliving some of the most fond and funny memories of his last days on earth.
“No difficulty can discourage, no obstacle dismay, no trouble dishearten the man who has acquired the art of being alive. Difficulties are but dares of fate, obstacles but hurdles to try his skill, troubles but bitter tonics to give him strength; and he rises higher and looms greater after each encounter with adversity.” –Ella Wheeler Wilcox
And it only got worse…
In 2018, my 20-year marriage came to an end. The pain, hurt, and emptiness are beyond any scale I previously have known or had reference to. For those of you who have experienced loss like this, you know the shame, guilt, disappointment, and complete sense of loss that comes with the end of a marriage. So much of my identity was tied up in this relationship; and now I find myself navigating the unknown, and asking myself who I am without this other person. The profound loneliness is enough to bring me to my knees, and it has.
Then, within a two-week span of each other, both of my beautiful German Shepherd dogs – Sugar and Spice – died. Spice had lymphoma, and we knew her end was coming – which didn’t make it any easier. Sugar was another story. My poor son came home from school and found her lying dead on the kitchen floor. Completely unexpected. No kid should ever have to experience something like that. The devastation was beyond description… my family was completely gutted by their loss.
Why do I tell you all of this? Am I looking for sympathy? Nope, not even close. First of all, it helps me in my grieving and healing process. Second, because I want to help you all understand on a very visceral level how tough life can be for all of us. I am not immune to the incredible glories and absolute despairs of life. We all have to navigate this place as best we can.
Thank you, 2018.
WTF? Am I losing my mind? Not at all. Out of the ashes of this past year, life has begun again. I have begun the process of rebuilding. Myself. My life. My business. And it has been the single most profound year of growth I have ever experienced.
“The greatest difficulty always comes right before the birth of a dream.” – Joel Osteen
I have instituted a new regimen of self-care that has helped me to build a foundation that I’m confident will support me through any trial life has to offer. It begins with my spiritual development.
Every single day, I spend the first hour in prayer and meditation (yes, you read that right). Before I look at email, the news, social media, or anything else, I sit in silence and pray and meditate for a full hour to get my mind right for the day. This one practice has had a profound effect on how I see myself and the world around me, as well as how I respond to situations that in the past would have triggered either intense anger and rage, or a flood of tears and depression.
After my morning meditation, I go to the gym and move my body. Again, every day. I am diligent and consistent, and it’s making a huge difference. And my body is responding. I have more energy, a more positive attitude, and feel healthier than I have in years.
My business has been impacted, too. The first few months of the year I had difficulty getting any traction – mostly because I wasn’t focused on what I needed to do, but rather on how difficult my life had become, and how depressed and self-critical I felt.
“Every great and deep difficulty bears in itself its own solution. It forces us to change our thinking in order to find it.” – Niels Bohr
Then, something shifted. My coaching became bolder. More impactful. For those of you who’ve been in my coaching program over the past year, you’ve felt it, too. I have more clarity, more insight, and I’m much more focused than ever before. And my clients are reaping the benefits. They are generating greater results than ever before, and becoming more impactful leaders.
I have also grown as a trainer and facilitator. I have created immersive leadership retreats for teams that bring them face to face with their most difficult challenges. Together they learn how to navigate those challenges, communicate more effectively, ask for help, support each other, and build a culture that is intentional and creates a foundation of trust and openness that is all-too-rare these days.
I’ve grown as a speaker. In this past year, I’ve spoken on more stages, in more cities, and to larger audiences than ever before. I brought them a message that is powerful, relevant, and practical. I honestly don’t think I was hitting on all of those cylinders before.
“Surmounting difficulty is the crucible that forms character.” – Tony Robbins
Out of the ashes.
We all have the ability to do this same thing. I know that many of you reading this may have had even more difficult years that I have. And, the one thing that has been driven home for me more than ever, is the power of decision. We can all DECIDE to overcome, to prevail, to get up off the deck and keep moving forward. Or not. At the end of the day, I’m reminded of that age-old saying, “It’s not what happens to us that matters. It’s how we respond.”
Bring it, 2019!
Listen, it’s easy to focus on all our problems. That’s how we’re wired. Look for a problem. And when we seek, we tend to find exactly what we’re looking for. The more difficult thing we can do is to look for the lesson. What can I learn from this experience? How can I grow from this?
All too often, we desire – or even expect – growth to be sterile, easy, or at the very least non-invasive. But that’s not how it works. Most of the time, our deepest pain leads to our greatest healing. Our most challenging circumstances lead to our most incredible growth. And our most devastating defeats lead to our biggest victories.
So 2018. F*ck you. And Thank you. Let’s see what 2019 has in store! The best part is that despite the uncertainty about what may come, in my heart I know that I can handle whatever that may be. I hope the same for you.
One of the first things I tend to do when working with new clients is to have them clarify their values. What things are most important to you? What values best define or describe who you are and what you stand for? What inspires you, both in yourself and in others? Write them down and keep them close by, where you can see them or refer to them easily.
Then, as you go through your day, ask yourself, “How often do I refer to these core values when making decisions?” If the answer is “not very often,” then you, like many of us, have work to do. If your values aren’t guiding your decision-making, then you will be at a distinct disadvantage.
“When your values are clear to you, making decisions becomes easier.”
– Roy E. Disney
You see, when your decisions and actions are disconnected from your core values, you tend to withhold your best, experience a general lack of inspiration for taking action, and may even feel stressed as you go through the day. It’s the difference between being the lighthouse, shining your light despite the darkness, and being a weathervane, simply going in whichever direction the wind is blowing.
I know, easy to say! I get it. In fact, I’ve been as guilty of this as anyone in the past. It’s not easy to live up to the values you profess. But then again, who said it was supposed to be?
“Nothing is given to man on earth - struggle is built into the nature of life, and conflict is possible - the hero is the man who lets no obstacle prevent him from pursuing the values he has chosen.”
– Andrew Bernstein
I think so many times we get distracted by busyness, overwhelm, and urgency that we can forget to keep our values front and center. That’s why I recommend checking in every so often. Look at your values every so often and ask yourself, “How well am I living to these values? And if I’m not, what do I need to do in order to get back in alignment with who I say I am?”
There are few things that will take us off track quicker than living out of alignment with our values. In fact, I don’t think there is anything more harmful to a leader than to realize that they’ve built their career on a set of values that mean nothing to them. It’s why we feel that internal uneasiness as we go through the day. And then we get home and ask ourselves questions like, “Is this really all there is?” or “Why do I feel so disconnected and frustrated?”
Like I said, I get it. I was there myself. In fact, the discomfort I felt from continuing to work in an organization where I clearly wasn’t living my core values finally got the best of me. At age 46, I turned my life upside down and started on a journey to become the best version of myself. And I’m thrilled to say that more than 10 years later, I’m not only working in a profession where I get to live my values every single day, I’m also experiencing more purpose, meaning, and fulfillment than I’ve ever felt in my life. Easy? Not at all. Worth it? Absolutely!
“Our problem is not to find better values but to be faithful to those we profess.”
– John W. Gardner
Commitment to your individual values offers a surefire way for you to embrace more opportunities, enhance personal initiative, and create more clarity around the type of leader you aspire to become. Research has shown a direct correlation between dedication to values and the commitment to doing exceptional work. You may put your intellect into your work, but you won’t put your heart and soul into it without a clear connection to your values. And in fact, the research even supports the notion that personal values are more important than adherence to shared or organizational values. Why? Because it’s our compass, our guide to how we wish to be in the world.
Here’s an exercise I encourage you to do. It will help you identify where you’re doing well, and where you still need to focus attention. First, write down a list of words that you hold as values. Write as many as you can. Think of who you are when no one is looking; think of your highest aspirations.
“Dwell as near as possible to the channel in which your life flows.”
– Henry David Thoreau
Then, go through the list and ask, “What are the five most important values on this list for me; the ones I would not compromise or let go of?” Read them aloud and ask yourself if they ring true. Are they a true representation of who you are? If not, find other words that are closer.
Now, here’s the challenging part. On a sheet of paper, write these five words down the left side, and across the top of the page write the days of the week. At the end of each day, perform a self-assessment. How well did I live up to each of these values today? Make notes and hold yourself accountable. Ask if you’re satisfied with your results, and where you could have done better. Then commit to doing better. This is where the hard work lies. We have to bridge the gap between knowing something and doing something. After time, these values will become more ingrained in you, and they’ll serve the purpose you intended – helping you to become the best version of yourself.
The clients I’m fortunate enough to work with have a few things in common. One of those being that they rose to their levels of success by being people who have answers; someone who can help solve complex problems, and understand how to take the knowledge they have and put it into action. And for many of them, that strength can become a glaring weakness. Here is what I mean.
When we are recognized for a strength, our tendency is to play to that strength; sometimes again and again. It feels good and gives us confidence to do so. So, if you are someone who tends to be good at solving problems, and you’ve earned a reputation for doing just that, you may rely on that ability often. On the surface that may not seem to be a problem. After all, you get paid to come up with novel solutions to the challenges you and your organization face.
“Just knowing you don't have the answers is a recipe for humility, openness, acceptance, forgiveness, and an eagerness to learn - and those are all good things.”
– Dick Van Dyke
And sometimes we become addicted to the feeling of being the go-to person. It feels good to help others, to solve problems, to lead the team through some impasse. A key question to ask yourself is whether the intelligence in your organization (or on your project team) flows in only one direction. In other words, does the intelligence flow only one way – from you to others? If you consider yourself a leader, then your job – actually your obligation – is to help those on your team to grow and extract more of their intelligence and genius for the good of the organization.
It can be incredibly disheartening for those on your team to come to work day after day and not be able to use all of their intelligence and ability. And when we set ourselves up as the answer man, that is exactly what they can experience.
“The person who figures out how to harness the collective genius of his or her organization is going to blow the competition away.” – Walter Wriston
Two weeks ago, I lost my father to cancer. He passed away on Veteran’s Day – and being a veteran was something he was proud of until his final day. Of course, this event has given rise to so many emotions. Certainly, there is grief. A longing to have him back. But also, a sense of peace now that his suffering has ended. And so much reflection on the memories that made up our life together.
It’s a funny thing, the relationship between a father and son. I remember my dad being my first hero. He was larger than life to me when I was a young boy. I watched him closely and would marvel at all the things he could do. He was seemingly great at everything he did.
“Every son's first superhero is his father, and it was the same for me. For me, he was Superman and Batman combined.” – Tiger Shroff
Then, as I grew older, I began to see the flaws. I felt the anger and betrayal. I judged, criticized, and even pushed him away as I began to exert my own identity in the world. It’s a classic story, and yet to me it was my own, and no one else could claim it.
He had big dreams for me as many fathers do for their sons. He didn’t always know how to express those dreams, so I pushed back against what felt like control. Of course, I see it so much more clearly now. It was really his desire for me to be better than he thought he was; to do more, achieve more, and live more fully than he had.
“A father is a man who expects his son to be as good a man as he meant to be.”
- Frank A. Clark
He could be very direct in his communication, which could sometimes lead to hurt feelings. While it wasn’t his intention, that was simply one of the outcomes we learned to deal with as his children. In his later years, it was something that would actually make me smile. I would tell him he was a cranky old man – with a smile on my face, of course!
There were many times throughout my life that I wondered if he was proud of me because it wasn’t his style to dole out compliments. As I built my career he was quick to give unsolicited advice about how I should conduct myself as a leader and to point out places where he thought I should be doing things differently. Some of it was good, some didn’t fit my style. Either way, I know he was trying to help.
When I left my corporate career to begin my coaching business, he wasn’t sure what that meant. But as he watched me learn and grow – and build a business that has taken me around the world, working with amazing organizations and people – he saw my passion and drive. And he was exceedingly proud. So much so that many times over the last few years he would call me or we’d talk over lunch with him asking me for “advice” – even though I don’t give advice. But he was eager to learn and grow and to improve himself in meaningful ways. It’s something that I treasured being able to help him with.
“Until you have a son of your own... you will never know the joy, the love beyond feeling that resonates in the heart of a father as he looks upon his son.”
– Kent Nerburn
The last few months of his life provided an incredible opportunity for me. We healed our relationship. We learned to see each other through a different lens. And it opened us up to enjoy the kind of rich, loving father-son relationship that I think we both always wanted but didn’t know how to get.
I’ll never forget our final coherent conversation just two days before he passed (the next morning he would begin to slip into a semi-comatose state and would be unable to communicate from that point on).
I had spent most of the day with him, and as always he was expressing his gratitude for my being there for him. He looked at me with an almost quizzical gaze, and said, “You know, out of all my children I never thought that you’d be the one who would be here for me. You’ve been a great help to me, and you’ve been my rock. I love you, Kev.”
And then he said three words that will remain in my heart as a treasure forever.
“You’re my hero.”
Farewell, dad. Godspeed. Rest in peace, my beloved father. Until we see each other again, I will treasure the gifts you gave to me.
“Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.” – Colin Powell
Do you like surprises?
If you’re like most people, you’re probably thinking, “Yeah, I like surprises.” But the truth is, you don’t! Let’s be clear about it – you only like the surprises you want. The surprises you don’t want, you call problems!
But why do we dislike problems so much? Why do we work so hard to avoid problems? Seems to me that problems, in general, have gotten a bad rap.
Let me give you 3 reasons why you should learn to embrace problems when they arise, and provide you with some valuable guidance that just might shift your perspective when it comes to how you face and resolve problems in the future.1. Problems Are GiftsProblems are gifts; they stretch us and help us to grow. I can’t tell you how many times I have clients who tell me something to the effect of, “There seem to be so many problems. I wish for once I could just have smooth sailing.” But what does smooth sailing look like, say, on an EKG machine? Yup, flatline.
Listen, we are hearty creatures. We weren’t made to simply live a life of comfort and ease. In fact, if your life were to be like that (as nice as it may sound) you would be bored to tears! There would be little or no growth in your life, because there would be no catalyst to require it.
We need to be stretched, challenged, and to build our problem-solving muscles. Every time we solve a new problem, we grow. Growth equals progress. And progress equals happiness. A life without problems would quickly become a life with little or no growth, and that would lead to long-term unhappiness and discontent.
“Most people spend more time and energy going around problems than in trying to solve them.” – Henry Ford
2. Your Problem Has No Meaning, YetThe real problem is that you haven’t found and embraced an empowering meaning for your problems. Just like everything that happens in your life, you provide the fuel for the experience by assigning the meaning to the event. So, when you face a problem, the meaning you give to the event becomes your experience. If you say it’s humiliating, then that will be your experience. It’s frustrating… you get to experience frustration.
The questions you ask yourself about your problems are critical to how you embrace and experience anything that happens to you. Is this the beginning, or the end? Is this being done to me, or for me? Is this a blessing or a curse? You need to become a master of meaning. That, more than the problem itself, will determine your ability to stand up to the challenge, and ultimately to be happy.
3. Problems Shape Our Character“The problem is not the problem. The problem is your attitude about the problem. Do you understand?” – Captain Jack Sparrow
Problems help to shape us and develop our emotional muscles and character. The best way to build muscles is to push against resistance. And our problems are the resistance we need to push against to sculpt and shape our character. Without problems, we have no life. And when we solve our current problems, we can be sure there will be more to follow. We can’t get rid of all of our problems, but we can get better quality problems!
The bottom line is this – problems are opportunities in disguise. We need them to grow, to make things happen, to build character, and to make progress. We actually increase our optimism by facing and overcoming our problems. And each time that we do face those challenges and come out the other side, we also grow in confidence, leadership, and happiness.
“Human spirit is the ability to face the uncertainty of the future with curiosity and optimism. It is the belief that problems can be solved, differences resolved. It is a type of confidence. And it is fragile. It can be blackened by fear and superstition.” – Bernard Beckett
Next time you have a "problem", embrace it! It might just be the best thing that ever happened to you. Do you have a problem you thought you couldn’t overcome, but did? How did that impact your life? Share your story with me in the comments.
In working with hundreds of clients and speaking to tens of thousands of people over the last decade, there are some fundamental truths that have emerged from my work. One of those is the fact that human beings are most happy when we feel that we’re making progress in any area of life.
We are driven at our core to learn, grow, and become the best version of ourselves. And we seek relationships, experiences, and work that will contribute to that end.
But how often do you stop to take inventory on your progress? And when you do, what is your assessment? Are you indeed making progress? How would you know?
“Progress lies not in enhancing what is, but in advancing toward what will be.”
– Khalil Gibran
If you are a parent, you’ve probably had the experience where you are out with your child and run into a friend or relative you haven’t seen for a while. Immediately they remark, “Oh my, look at you! You’ve grown so much since I last saw you!” And as you look at your son or daughter you realize that they really haven’t changed all that much in your eyes.
Because you’re with them all the time, you miss the incremental growth that is taking place right in front of you. I mean, on a logical level of course you know they’ve changed. But you don’t notice it as much as someone who hasn’t seen them for a while.
Well, the same thing happens to us when it comes to really seeing and understanding our own growth. We tend to measure our progress in short bursts. What’s different from last week, last month, or even last quarter? Maybe not much. But what’s different from last year or the last two years? Probably a whole lot more!
“Success is steady progress toward one’s personal goals.” – Jim Rohn
Let me give you an example from my own progress. As I write this blog, I am coming off 6 weeks of travel and speaking engagements that have taken me to Los Angeles, Salt Lake City, Istanbul, Monterey, and Las Vegas – and I have still more travel ahead over the next two weeks.
It would be easy for me to focus on the last 3-6 months and overlook the growth that has taken place from the expansion of my business over the last 10 years. I have gone from being completely anonymous as a Coach/Speaker/Trainer to an internationally recognized keynote speaker and transformational coach. Yet without the perspective to step back and look at the bigger picture it would be far too easy for me to do what most of us do; look at the short-term and miss the meteoric growth that has truly taken place.
And in so doing, I would miss out on the progress I’ve made and continue to make in my life and work. I would miss out on the feelings of happiness, pride, and acknowledgment that comes from knowing I’m making a difference in the world, clarifying my message, and growing my influence with those whom I serve.
“Most people overestimate what they can accomplish in a year, and completely underestimate what they can achieve in a decade.” – Anthony Robbins
Take a look at your life and work. What progress have you made over the last year? The last 5 years? How about the last 10 years? Take a moment to really sit with that and let it sink in. Don’t be caught up in the trap of only looking at the short term. See how much you’ve grown. What would someone who hasn’t seen you in say, 10 years, say to you about how much you’ve changed and grown? (And I’m not talking about your expanding waistline or receding hairline!) I invite you to inhabit that perspective, and give yourself some much-deserved recognition for what you’ve achieved.
Growth equals progress. Progress equals happiness.
Share your comments or story below. Our community grows and benefits when we are open and willing to share ourselves within it. And if you feel like you’re not growing or making progress in the ways you’d like, contact me! That’s what I’m here to help you do – to grow and make progress in the most meaningful areas of your life!
Life lessons can come to us from unexpected places. The thing is we have to be awake and aware in order to take advantage of the learning. And I must admit that I have not always been those things – especially in my early years as a leader.
I spent 25 years working for a $2.5b company, with most of those years in a leadership position in the Product Development group. I was so focused on producing results and getting things done that many times I didn’t notice things (or the people) that were right in front of me.
So many nights, I remember sitting in my office working late. Projects to complete. Emails to be answered. Budgets to oversee. The price of leadership, I told myself. And each night, like clockwork, silently and unobtrusively he came. Tidying up the area, emptying the trash. The janitor.
I have to admit that most nights I really didn’t see him. I was too busy to pay attention to this other human being working in my space – even if it was only for a few moments. And other times I managed a simple “Hello,” or “How are you today?” all while not truly paying attention to any reply that came my way.
“The whole concept of treating people with dignity and respect is a concept that isn't a business concept, it's a life concept. It's who you are at the end of the day.”
– Greg Brenneman
One evening, I happened to look up and directly into the face of this heretofore invisible person in my office and I noticed his name on his shirt. Gary. So, being the wonderful human being I thought I was, I said, “Hi, Gary. How are you tonight?” And it happened. He told me. In fact, not only did he begin to tell me how he was, he sat down in one of my office chairs to do so.
I’m not proud to say this, but my initial thought was something along the lines of, “What the heck? I didn’t expect him to really tell me how he is! Now I have to sit here and pay attention to his story. Doesn’t he know I have all this work to do?”
And as this man began telling me more about himself and his life, I noticed something breaking open inside of me. My own humanity was being called forward. I was witnessing him, and probably giving him something he rarely experienced – someone truly noticing and listening to him.
The whole thing took maybe 2-3 minutes. And yet, in that short time I received one of the most valuable life lessons I’ve ever had. It’s still with me today. We all need to be seen, heard, and acknowledged.
“Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people.” – Mary Kay Ash
From that night on, Gary and I would spend a few minutes talking each night as he came into my office to tidy up and take out the trash. He was a good man. A kind man. A man who had many troubles in life and wound up doing work he never expected to be doing. And yet, he did all that without any sense of regret or resentment.
I felt at times as if I was giving him a gift. And maybe I was. But in my mind, he was the one who gave me something I can never repay. He taught me to see people, not see through them. He taught me that everyone has a story, and we can honor them by simply listening. He taught me that it’s okay to slow down for a few moments and connect with another human being – especially when it’s someone who may be marginalized or taken for granted.
Most of us know what it feels like to feel invisible, unnoticed, unappreciated. And that can be one of the reasons we can feel so uncomfortable around others who we perceive to be those things. But how often do we look around us and take the time to see the people around us? And not only see them, but engage them, talk to them, and make them feel appreciated. I don’t know where Gary is today. I haven’t seen him in more than ten years. But the lesson I learned from him is still with me today. It’s one that I do my best to teach to the people I work with.
“We wildly underestimate the power of the tiniest personal touch.” – Tom Peters
Take the time to look around you. What or who do you see? Who are the marginalized or invisible people in your office? Take the opportunity to say hello and ask someone how they’re doing and then WAIT and LISTEN when they answer. You never know how that just might change someone’s life.
Let me know what happens when you do this. Leave a comment. I’d love to hear how this simple act changes you and the people around you.
How often do you challenge your own assumptions? Assumptions you may have about work, other people, even yourself? It’s been my experience that all of us make assumptions on some level, but very few of us have the insight and discipline to actively challenge them. Here is my most recent example, for your consideration.
I recently had the privilege of being a keynote speaker at an international PMI Summit in Ankara, Turkey. And even as I write these words, it seems almost surreal to me that my work has taken me to such incredible places and opened my world to so many more possibilities.
It has also presented me with challenges in regard to how I see myself and the world around me. My assumptions have been challenged – even shattered in many ways.
“Begin challenging your own assumptions. Your assumptions are your windows on the world. Scrub them off every once in while, or the light won't come in.” – Alan Alda
When I was first invited to speak at the summit, I had many questions. What is it like there? How will I be accepted as an American? Is it dangerous? What about modern services like hotels, etc.? And a whole host of other questions that begged to be answered.
As I spoke with friends and colleagues about my upcoming trip, they certainly had some advice for me. I heard things like, “Be careful, they may not receive Americans well at this time,” or “It’s kind of dangerous over there right now and the terrorist threat level is high.”
Then, as I spoke with more friends who have traveled abroad extensively I began to hear some different things. “It’s an amazing country, very ancient and beautiful,” and “Istanbul is one of the most impressive cities in the world, with an incredible culture and amazing food.” (I went to Istanbul for a couple days after the summit in Ankara.)
Needless to say, some of these things gave me reason to pause and think about how I wanted to approach this trip. And I made a decision – I am going to go there just like I would travel anywhere in the U.S. – with an open mind and open heart; I’ll embrace the culture and immerse myself in the environment; and I won’t spend all my time and energy worrying about what can go wrong.
Let’s state the obvious – since I’m writing this, nothing went wrong.
“It's sad that we never get trained to leave assumptions behind.” – Sebastian Thrun
Now, let me tell you what went right. I was surprised and impressed by the city of Ankara, Turkey. It is a large city of more than 5 million people and I certainly didn’t expect that. It also has many modern buildings and amenities, including major shopping malls, modern roads and traffic systems, and exquisite restaurants. In fact, it’s a very cosmopolitan city. Assumption shattered.
The people were amazing – open, friendly, welcoming, and warm. In fact, the hospitality they showed me was beyond my expectations. And I never felt unsafe at any time while there. In fact, I’ve never felt more welcome in a place I’d never been before. And the food? Well, let’s just say that my suitcase wasn’t the only thing that came home with a few extra pounds! Assumption shattered.
The Summit was incredibly well organized, well attended, and there were speakers from around the world who contributed to the event. And when I had my opportunity to deliver the closing keynote on day 1, I seized the moment.
I have believed for some time that my work transcends many boundaries – including cultural. This was my first real chance to test that assumption in person. I have delivered global learning events and webinars in the past, but didn’t really have the opportunity to speak face to face with attendees and get their perspectives once it was over.
My presentation was very well-received, and at the end of my keynote I spoke with dozens of people at the summit who told me how much my message resonated with them and even inspired them. Assumption confirmed.
“Untested assumptions and lazy habits of thought can be shown up, once put in a spotlight of a different hue.” – Julian Baggini
All of this led me to ponder the question, “Where else might my assumptions about the way things are (people, places, etc.) create unrealistic expectations or fears or prevent me from seeing what’s true?” I mean, we all make assumptions about these things, and many times they get in the way of us truly connecting with others. It’s worth a look.
Take some time and ask yourself some questions. What am I making assumptions about? WHO am I making assumptions about? What are those assumptions preventing me from seeing, believing, or understanding? How are my assumptions preventing me from getting the best from myself and the people around me? It’s human to have them. It’s enlightened leadership to question them.
Below are some pictures from my experience as keynote speaker at an international PMI Summit in Ankara, Turkey.
Let me know what assumptions you’ve become aware of in your life and work. What has been the impact of these assumptions? Share your comments, and let’s start a dialogue.
I often write about change because as much as we know about it – at work, at home, in health, in personal or professional life – we honestly still struggle much of the time with it. Change creates uncertainty and can lead to fear, even when the change is something we want.
Today, I want to discuss a different approach to change. I’m going to discuss what I call a compassionate approach to change. Before I get into that, I want to make one thing clear – the first rule of change is that it’s already happening, you can’t stop it, and it has an energy all its own. That said, read on and discover.
Everyone has something they want to change about themselves or their lives. Whatever your specific reason to change or whatever you’re looking for, we all know what that feels like. We all know what it’s like to feel stuck or feel uncertain about what’s next. And at those times we can judge ourselves harshly and actually prevent ourselves from reaching those goals or making the changes we desire.
We are impatient. We like instant gratification, but often change takes time. The speed of life has made this more apparent than ever. We want it now! And when we don’t get it fast enough, we get upset – with others, with ourselves, and with life in general.
There are 3 qualities that we need to bring to our actions to support the process of change. The first one is the willingness and courage to go beyond our comfort zone. When we begin to feel the anxiety, discomfort, or self doubt of trying something new, we need to become willing to stay with those feelings and engage with what we’re experiencing as a primary source that will allow us to direct change.
We must also bring to our actions the quality of self-awareness; not only of what we’re doing, but of our inner experiences. Self-awareness helps us understand our own motivations, and helps us see how we can get stuck in the mental traps and emotional habits that prevent us from taking the actions we need to take.
Finally, we need to bring to our actions a sense of surrender. I realize that word can be polarizing. In this context, it’s not meant as “I surrender! I give up!” It’s surrender in the realization that even though we must act and we must engage with change as it is happening, we must also appreciate the fact that we cannot always control it.
How do you usually relate to change? We often feel stuck in our old habits, and our familiar situations, and we fear that it might not be possible to change. We may want to change, but may give up as soon as we encounter resistance or setbacks. We may try to control what is uncontrollable, rather than looking at what it is that we can do to positively transform our experience.
We need to rethink how we relate to change. Here are some things to consider as you examine your own resistance to change.
The opposite of willingness and courage is resistance and fear. We tend to resist the change even when we know it will bring us closer to what we want and help us become the best version of ourselves. As we consider the change we’re focusing on, depending on what that is, it may in fact feel as though a part of us must “die” in order for this new change to take place. That perspective sees change from a place of scarcity, which generates more anxiety and fear which leads to resistance.
The counter to self-awareness is running on autopilot. When we react from our past experiences and emotions, we are simply engaging in a pattern that keeps us stuck and prevents us from accessing a higher level of awareness.
Finally, the antithesis of surrender is control. Oh, how we love to be in control of everything! But something happens when we give in to the realization that the only thing we can control is our response to the world around us. When we attempt to control change, we are in effect saying that unless things turn out exactly as we picture them in our mind, then it’s not right. But how often have you set a goal or intention, only to have things turn out better than you expected? Control takes away that option, and attempts to force things to fit our mold.
Look at any area of your life or leadership where you are working on change and meeting resistance. See it through the lens of compassionate change, and ask yourself if you are cultivating these three approaches. I think you’ll find that when you do, change may not be any easier, but it will absolutely be more productive and fulfilling in the long run.
Let me know how these three qualities impact you. Leave a comment below or send me an email. I love hearing from you, sharing your experiences, and learning how to better serve this community of leaders.
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Kevin Ciccotti, Human Factor Formula
Helping companies create sustainable, effective teams that are committed to the success of their projects, the organization, and the individuals with whom they work